I’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.

Returns 
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require a receipt or proof of purchase. Please note that you will be responsible for postage and will be issued a return label.

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There are certain situations where only partial refunds are granted (if applicable) 

• Items with obvious signs of use. 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

• Any item that is returned more than 7 days after delivery.

                         *** see return and refund page for further info...***

We aim to ship out orders as soon as they are received, via Royal Mail Special Delivery, Tracked and Signature Required. Actual shipping time within the UK usually takes 3~5 days, or sooner. However, due to additional wig construction time, please allow at least 7 - 14 days. For international shipments, please allow 2-3 weeks. Bear in mind that you could be charged customs costs, depending on your country of residence.